This section helps diagnose and resolve common issues related to message delivery, webhooks, licensing, and debugging when using Volts Connect.
Documentation
Common Issues
Most issues with Volts Connect are related to one of the following:
Twilio webhook configuration
Site accessibility (HTTPS, firewalls, caching)
License activation or entitlement checks
Incorrect settings configuration
Before troubleshooting specific issues, confirm:
Your site is publicly accessible
HTTPS is enabled
Twilio credentials are correct
Webhooks are configured correctly
Message Delivery Problems
Inbound messages not appearing in the Inbox
Check the following:
- Your Twilio phone number has a webhook URL set
- The webhook URL points to:
https://YOUR-SITE.COM/?volts_connect_webhook=1 - The webhook HTTP method is set to POST
- Your site is reachable by Twilio (no maintenance mode)
- Security plugins or firewalls are not blocking the endpoint
Outbound messages not sending
Verify:
Twilio Account SID and Auth Token are correct
The Twilio phone number supports SMS or MMS
Your Twilio account has sufficient balance
You clicked Save Settings after updating credentials
Use the Test Connection button in settings to validate credentials.
Delivery status not updating
Delivery status updates rely on Twilio status callbacks.
Check:
The Twilio phone number has the status callback URL set
The callback URL matches the Volts Connect webhook URL
HTTPS is valid and trusted
Status callbacks use the same webhook endpoint as inbound messages.
Debug Logs
Volts Connect includes debug logging for troubleshooting.
How debug logs work
Logs are written only when
WP_DEBUGis enabledLogs are suppressed automatically when
WP_DEBUGis disabledDebug output does not appear in the UI
Enabling debug logs
In your wp-config.php file:
After reproducing the issue:
Check your server logs
Check WordPress debug logs (if enabled)
Remember to disable
WP_DEBUGafter troubleshooting.
Licensing Issues
Plugin features are locked or unavailable
Volts Connect requires a valid license key to function.
If features are unavailable, verify that your license key has been entered and activated.
- Go to Volts Connect → Settings(for core plugin) or Volts Connect → Addons(for addons)
- Enter your core license key
- Save and activate the license
License activation fails
- Ensure the license key is entered exactly as provided
- Confirm your site can make outbound HTTPS requests
- Verify the site URL matches the licensed domain
Bundle license active but add-ons not unlocked
Verify:
The bundle token string is present and not empty
The token includes the expected add-on identifiers
The add-ons are installed and activated as plugins
Bundle licenses unlock add-ons only when the add-on plugin is present.
FAQ
Next Steps
If issues persist:
Review the Installation and Settings documentation
Contact support with:
- Envato License/Volts License Key
- Your Websites Login Credentials and link(optional)
WordPress version
PHP version
Error messages (if any)
Steps to reproduce the issue
- Contact Support
This documentation covers installation, configuration, and usage of Volts Connect and its official add-ons.
Item support includes help with setup, configuration issues, and bug fixes. Custom workflows, advanced integrations, and implementation services are available separately.