This page explains how to get help with Volts Connect and how to submit a support request using the official support form.
Volts Connect is a licensed plugin, and support is provided only for customers with a valid license key.
Before contacting support, please review:
Documentation
https://voltsconsulting.com/volts-connect/documentation/Troubleshooting Guide
Covers common issues related to Twilio, webhooks, licensing, and message delivery.
Many issues are resolved by:
Verifying HTTPS is enabled
Confirming Twilio credentials
Ensuring webhooks are configured correctly
Use the form to contact Volts Connect support.
All requests are reviewed manually.
Incomplete submissions may delay response time.
Support is available for verified customers and covers the following:
Included support
Plugin installation assistance
License activation and validation issues
Twilio connection and webhook setup
Bug reports and confirmed defects
Clarification of documented features and settings
Support applies to the latest released version of Volts Connect.
Volts Connect requires a valid license key to operate.
Core features remain unavailable without an active license
Add-ons require their own licenses unless activated via a bundle
A valid license key is required to submit a support request
This ensures support resources are reserved for active customers.
The following are not included in standard item support:
Custom workflows or automation logic
CRM, ERP, or third-party system integrations
WooCommerce customization beyond documented behavior
Custom UI changes or feature development
Hosting, server configuration, or DNS issues
Twilio billing, carrier filtering, or A2P approval delays
These services may be available separately.
For advanced requirements, Volts Consulting offers paid services, including:
Custom SMS workflows and automations
CRM and API integrations
WooCommerce SMS customization
Performance optimization and scaling
Agency or white-label implementations
If your request falls outside standard support, you will be informed before any work begins.
Initial response: within 1 business day
Typical resolution: 1–3 business days
Response times may vary during major releases or high-volume periods.
Support is provided for the latest version of Volts Connect
Keeping your plugin and add-ons updated is strongly recommended
Outdated versions may not be eligible for support
Volts Connect is designed as a production-ready SMS platform for WordPress.
Correct licensing, Twilio configuration, and webhook setup are essential for proper operation.
If you are unsure where to begin, start with the Installation & Setup documentation.