The Settings section allows you to configure how Volts Connect connects to Twilio, handles messaging behavior, manages notifications, and processes encoding and media attachments.
All settings apply globally across the Inbox, Contacts, Analytics, and Add-ons.
Documentation
General Settings
General Settings control the core connection and behavior of Volts Connect.
Twilio Configuration
Use this section to connect your Twilio account.
Fields
Twilio Account SID
Twilio Auth Token
Primary Twilio Phone Number
Additional Twilio Phone Numbers with labels
Actions
Save credentials
Test connection to Twilio
A successful test confirms that Volts Connect can send and receive messages.
Notifications
Configure email notifications for incoming messages.
Options
Enable or disable email notifications
Specify one or more email addresses to receive notifications
Notifications are sent when new incoming messages are received.
Messaging Options
Messaging Options control how messages are composed, encoded, and sent.
Name Field Mode
Choose how contact names are handled:
Separate fields (First Name / Last Name)
Single field (Full Name)
This setting affects merge tags used in campaigns and templates.
Default Encoding
Set the default SMS encoding:
Auto (recommended)
GSM-7
Unicode
Encoding determines character limits and message segmentation.
MMS Settings
Enable or restrict media attachments.
Options
Enable or disable MMS
Allowed MIME types (comma-separated)
Maximum attachments per message
These settings apply to both Inbox messaging and campaigns.
Notifications
Notification settings determine how and when alerts are sent.
Email notifications
Enable notifications for new incoming messages
Send alerts to specified email addresses
Disable notifications at any time
Notifications help teams respond promptly to messages.
Encoding & MMS Settings
This section defines how Volts Connect handles character limits and media attachments.
Encoding behavior
Automatically switches to Unicode when required
Displays character and segment counts while typing
Prevents unexpected message splitting
Media handling
Validates file types before sending
Enforces attachment limits
Displays inline previews in the Inbox
These settings help control message cost and delivery behavior.
Saving Changes
After updating any settings:
Click Save Settings
Changes take effect immediately
No page reload is required for most settings
Best Practices
Always test Twilio credentials after updates
Use Auto encoding unless specific limits are required
Restrict MMS usage to control costs
Configure notifications carefully for team workflows
Next Steps
Continue with:
Analytics & Reporting – message and engagement insights
Add-ons – campaigns, automations, and WooCommerce SMS
- Inbox – managing conversations efficiently
If contacts are not appearing correctly, see Troubleshooting.
This documentation covers installation, configuration, and usage of Volts Connect and its official add-ons.
Item support includes help with setup, configuration issues, and bug fixes. Custom workflows, advanced integrations, and implementation services are available separately.