The Inbox is the central workspace in Volts Connect where all incoming and outgoing SMS and MMS conversations are managed. It provides real-time messaging, contact context, message status indicators, and media support — all inside WordPress.
Documentation
Inbox Overview
The Inbox displays all SMS and MMS conversations across your connected Twilio phone numbers in a single, shared view.
What you’ll see
Conversation list with contact name or phone number
Unread message indicators
Last message preview and timestamp
Active conversation panel with full message history
Contact card with tags, notes, and editable details
All messages sent or received through Volts Connect appear here automatically.
Sending & Receiving Messages
Receiving messages
Incoming SMS and MMS messages appear instantly in the Inbox.
If the phone number is new, a contact is created automatically.
Messages are linked to the correct Twilio number and contact.
Sending messages
Select a conversation from the Inbox.
Type your message in the message input field.
(Optional) Attach media files if MMS is enabled.
Select the Send From number if multiple numbers are available.
Click Send.
Messages are delivered through Twilio and logged in the conversation thread.
MMS & Attachments
Volts Connect supports sending and receiving media messages (MMS).
Supported features
Image and file attachments
Inline media previews inside conversations
Multiple attachments per message (configurable)
Configuration notes
MMS must be enabled in Settings → Messaging Options
Allowed MIME types can be customized
Maximum attachments per message can be limited
Media files are delivered via Twilio and referenced securely, avoiding heavy storage on your site.
Archiving & Message Status
Unread messages
New incoming messages are marked with an unread indicator.
Messages can be manually marked as read.
Archiving conversations
Archive conversations to remove them from the active inbox.
Archived conversations can be restored at any time.
Archiving does not delete message history.
Message status
Sent and received messages are visually distinguished.
Conversation history is preserved even after archiving.
Archiving helps keep the Inbox organized without losing data.
Contact Cards in the Inbox
Each conversation includes a contact card that provides full context.
Available actions
Edit contact name, email, and phone number
Add or remove tags
Add internal notes
Edit custom fields
View contact history
Changes made in the Inbox are reflected everywhere contacts are used.
Search & Filtering
Use search and filters to quickly locate conversations.
Search options
Contact name
Phone number
Message content
Filtering
Filter by unread messages
Filter by tags
Filter by archived status
Search and filters apply instantly and do not affect message data.
Encoding & Message Length
While typing a message, Volts Connect displays:
Character count
SMS segment count
Encoding type (GSM-7 or Unicode)
Encoding behavior
Default encoding can be set in Settings
Unicode is automatically used when required
Segment count updates in real time
This helps avoid unexpected message splitting or costs.
Best Practices
Keep important conversations unarchived for visibility
Use tags to organize ongoing conversations
Monitor character and segment count for long messages
Enable MMS only when needed to control costs
Next Steps
Continue with:
Managing Contacts – tags, notes, and custom fields
Analytics & Reporting – message and engagement insights
Add-ons – campaigns, automations, and WooCommerce SMS
For message delivery issues, see Troubleshooting.
This documentation covers installation, configuration, and usage of Volts Connect and its official add-ons.
Item support includes help with setup, configuration issues, and bug fixes. Custom workflows, advanced integrations, and implementation services are available separately.