Volts Connect Web · The Inbox
One number. Answered by everyone.
A shared SMS inbox means customer texts stop living on one person's phone. Every conversation on your business number is visible to the team — assigned, noted, and answered by whoever's free, with the full history attached to the contact.
On every plan, from $19/mo · your own Twilio number
The inbox, at a glance
Assignments · internal notes · typing indicators · opt-outs handled
Why shared beats forwarded
The Problems a Shared Inbox Deletes
The vanished conversation
When texts live on a personal phone, holidays and staff changes take customer history with them. In a shared inbox, the thread belongs to the business.
The double reply — or none
Two people answering, or everyone assuming someone else did. Assignment and presence make ownership visible, so every thread has exactly one owner.
The context-free handover
Internal notes sit inside the conversation — "quoted $450, prefers mornings" — so whoever picks it up next sounds like they were there all along.
Working the queue
Built for the Pace of a Real Counter
Templates answer the questions you get twenty times a day in two taps. MMS handles the photo of the part, the before-and-after, the receipt. Contact profiles carry tags, custom fields, and every past text and call, so "who is this?" never needs asking. And compliance runs itself — opt-outs are honored automatically, on every number.
When nobody can get to the phones at all, the inbox doesn't drop the ball either — the missed-call text-back opens the conversation for you, and an AI voice agent can take the calls themselves.
FAQ
Shared-Inbox Questions, Answered
Yes — that's the whole idea. Texts to your business number land in one inbox everyone can see; anyone can reply, assign the thread, or leave an internal note the customer never sees.
Threads show who's viewing and who's assigned, and assignment puts one name on the conversation. The inbox makes ownership visible instead of leaving it to luck.
No — they just text your business number and get an answer. Who replied is your team's business; that it was answered quickly is theirs.
They wait in the inbox with an unread marker, push notifications go to whoever should know, and workflows can send an auto-acknowledgment so the customer isn't left on read overnight.
Yes — numbers on Twilio work immediately, and existing business numbers can be ported into your own Twilio account, where they remain yours permanently.
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