At VoltsEngage, we strive to ensure that our customers are fully satisfied with our WhatsApp marketing platform. We understand that sometimes things may not go as planned, and we are committed to addressing your concerns promptly and fairly. Please read our refund policy carefully to understand the terms and conditions under which refunds may be granted.
1. General Terms
- This refund policy applies to all purchases made through the VoltsEngage platform.
- By purchasing a subscription or service from VoltsEngage, you agree to this refund policy.
2. Refund Eligibility
a. Subscription Plans
- Monthly Subscriptions: Refund requests for monthly subscriptions must be made within 7 days of the initial purchase date. Refunds will not be granted for renewal payments.
- Annual Subscriptions: Refund requests for annual subscriptions must be made within 30 days of the initial purchase date. Refunds will not be granted for renewal payments.
b. One-Time Purchases
- Refund requests for one-time purchases, such as additional credits or features, must be made within 7 days of the purchase date.
3. Refund Process
- To request a refund, please contact our customer support team at info@voltsengage.com with your purchase details, including the order number, purchase date, and reason for the refund request.
- Our team will review your request and respond within 5 business days.
- If your refund request is approved, the refund will be processed to the original payment method within 10 business days.
4. Non-Refundable Items
The following items are non-refundable:
- Services that have been fully delivered or utilized.
- Setup fees or installation charges.
- Custom development or integration services.
- Fees for third-party services or products.
5. Cancellation Policy
- You can cancel your subscription at any time through your VoltsEngage account settings.
- Cancellations will take effect at the end of the current billing period, and you will not be charged for subsequent periods.
- No partial refunds will be issued for cancellations made during an active billing period.
6. Changes to the Refund Policy
VoltsEngage reserves the right to modify or update this refund policy at any time. Changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
VoltsEngage Support Team
Email: infot@voltsengage.com
Phone: +91 8448468300
Thank you for choosing VoltsEngage. We appreciate your business and are committed to providing you with the best possible service.