Our website address is: http://voltsconsulting.com
This Privacy Policy explains how Volts Consulting (“Volts Consulting”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website, interact with our marketing, or use our platforms, including Volts Engage and Volts CRM.
By using our services or accessing our website, you agree to the terms of this Privacy Policy as updated from time to time.
Scope and platforms covered
This Privacy Policy applies to:
- The Volts Consulting marketing website at voltsconsulting.com and related landing pages.
- Volts Engage – our messaging and marketing automation platform.
- Volts CRM – our sales and customer relationship management platform.
- This Policy Does not cover VoltsBook or any other platform developed by us.
For the website and our own marketing activities, Volts Consulting generally acts as a data “controller” (deciding how and why your data is used). For Volts Engage and Volts CRM, we typically act as a data “processor” on behalf of our business customers who load their own customer data into the platforms.
Information we collect
We may collect the following categories of information:
- Identity and contact data: name, business name, job title, email address, phone number, postal address.
- Account data (Volts Engage / Volts CRM): login credentials, role/permissions, organization/workspace information, settings and preferences.
- Usage data: IP address, browser type and version, device information, pages visited, time spent, clicks, and other diagnostic data from our website and platforms.
- Customer content (platform data): contacts, messages, bookings, tags, notes, and other customer records that our business clients upload or create in Volts Engage or Volts CRM.
- Marketing and communication data: newsletter subscriptions, marketing preferences, engagement with our emails, SMS or in‑app messages.
- Payment and billing data (if applicable): limited billing details such as transaction IDs, invoice history, subscription plans, and partial card details, processed via third‑party payment providers.
How we collect information
We collect information in several ways:
- Directly from you: when you fill out forms, request a demo, subscribe to a newsletter, sign up for a Volts Engage or Volts CRM account, or contact support.
- Automatically: through cookies, pixels, and similar technologies when you browse our website or use our platforms (for example, analytics, log files, and device data).
- From our business clients: when our clients import or create contact lists, messages, and other customer data inside Volts Engage or Volts CRM.
- From third parties: such as ad networks, lead generation tools, or integration partners, where permitted by law.
How we use information
We use personal information for the following purposes:
- To provide and operate our services: creating and managing accounts, delivering Volts Engage and Volts CRM features, processing transactions, and providing customer support.
- To communicate with you: responding to inquiries, sending requested resources, service notifications, security alerts, and administrative messages.
- To improve and secure our services: monitoring performance, troubleshooting, analyzing usage, developing new features, and preventing fraud or abuse.
- For marketing and business development: sending newsletters, product updates, promotional offers, and content we think may be relevant, where permitted by law and your preferences.
- To comply with legal obligations and enforce our rights: maintaining business records, handling disputes, and meeting regulatory requirements.
Where required by law, we rely on different legal bases for processing, including your consent (for certain marketing and cookies), performance of a contract (to provide Volts Engage / Volts CRM), and our legitimate interests (for basic analytics, security, and business operations).
Platform‑specific details: Volts Engage
For Volts Engage, our messaging and marketing automation platform:
- Our clients upload or create contact data (for example, names, phone numbers, email addresses) and messaging content (such as campaigns, templates, and automation workflows).
- Volts Consulting processes this data only to deliver the Volts Engage service, including sending messages, managing campaigns, tracking performance, and improving reliability and security.
- Our clients are responsible for ensuring they have a lawful basis (such as consent) to send messages to their contacts and for honoring applicable marketing and privacy laws.
Platform‑specific details: Volts CRM
For Volts CRM, our sales and customer relationship management platform:
- Our clients store and manage leads, customers, tasks, notes, and communication histories within their CRM workspace.
- Volts Consulting processes this data to provide CRM functionality, such as contact management, pipelines, reminders, automation, and reporting.
- As with Volts Engage, our clients control which data they add and are responsible for their own privacy notices and obligations towards their contacts.
Cookies and tracking technologies
Our website and platforms use cookies and similar technologies to:
- Enable core functionality and security.
- Remember your preferences and settings.
- Analyze traffic and usage to improve our services.
- Support marketing and advertising, where allowed.
Where required, we will present a cookie banner or preferences tool so you can manage non‑essential cookies. You can also control cookies through your browser settings, although some features may not function properly if certain cookies are disabled.
Information sharing and subprocessors
We do not sell your personal information. We may share information with:
- Service providers and subprocessors: hosting providers, analytics tools, payment processors, email and SMS gateways, customer support tools, and integration partners who process data on our behalf and under contract.
- Professional advisers and authorities: legal, accounting, or regulatory bodies when required to comply with law, protect our rights, or respond to lawful requests.
- Business transfers: in connection with a merger, acquisition, or sale of all or part of our business, subject to appropriate safeguards.
These third parties are only allowed to use your personal information to provide services to us and must protect it according to applicable data protection laws and our agreements with them.
International data transfers
Your information may be stored and processed in countries other than your own, where our infrastructure or service providers are located. When we transfer personal data internationally, we use appropriate safeguards such as contractual protections or equivalent mechanisms as required by law.
Data retention
We keep personal information only as long as necessary for the purposes described in this Policy or as required by law. For example:
- Website and marketing leads are typically retained for a limited period after the last meaningful interaction, unless you request deletion or opt out.
- Volts Engage and Volts CRM account data is retained for the life of the account and for a limited period after closure, to allow export, handle disputes, or meet legal obligations, after which it is deleted or anonymized.
- System logs and backups are kept for operational and security purposes for defined retention periods before being overwritten.
Your rights and choices
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Correct or update inaccurate information.
- Request deletion of your personal information in certain circumstances.
- Restrict or object to certain processing.
- Receive a copy of your data in a portable format, where technically feasible.
- Withdraw consent for processing where consent is the legal basis.
You can also opt out of marketing communications at any time by using the unsubscribe link in our emails, responding with applicable SMS opt‑out keywords, or contacting us directly.
How to request deletion of your data
If you want us to delete your personal information, you can submit a request by email. To help protect your data and process your request efficiently, please follow these steps:
- Send an email to support@voltsconsulting.com with a clear subject line, such as “Data Deletion Request”.
- In the body of the email, include:
-Your full name.
-The email address and/or phone number associated with your account or communications from us.
-Whether your request relates to:
–Our website and marketing emails,
–A Volts Engage account,
–A Volts CRM account, or
–All of the above.
-Any additional details that help us locate your data (for example, company name, workspace name, or approximate dates of use). - Identity verification: we may ask you for reasonable additional information to verify that you are the correct person (for example, confirming a code sent to your email or phone, or verifying typical account details). We will not ask for sensitive documents without clear justification and will only request what is necessary.
- Scope and limitations:
-If you are a direct user of our website or our own marketing lists, we can usually delete or anonymize your personal data, subject to legal record‑keeping obligations.
-If your data is stored in Volts Engage or Volts CRM as part of a client’s account (for example, as a contact of one of our customers), we may direct you to contact that client, who is the controller of that data. Where possible, we will also inform our client of your request.
-In some cases, we may need to retain limited information (for example, invoices or records required by tax or accounting laws, or data necessary to establish or defend legal claims), which we will keep securely and only for as long as required. - Confirmation: we aim to respond to deletion requests without undue delay and within the timeframes required by applicable law. Once the request is completed, we will confirm that your data has been deleted or explain what data we must retain and why, and when that retention period will end.
Submitting a deletion request does not affect your right to opt out of marketing communications, which you can do at any time using the methods described above.
Security
We use a combination of technical and organizational measures designed to protect personal information, including encryption in transit (such as HTTPS), access controls, authentication, and regular updates and monitoring of our systems. While no method of transmission or storage is completely secure, we work to reduce the risk of unauthorized access, use, or disclosure. If we become aware of a security incident involving personal data, we will investigate and, where legally required, notify affected individuals and relevant authorities.
Children’s data
Our website, Volts Engage, and Volts CRM are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children; if we learn that such data has been collected, we will take reasonable steps to delete it.
Changes to this Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of the Policy and, for material changes, may also provide additional notice (for example, by email or in‑app notifications for Volts Engage and Volts CRM users).
Contact us
If you have any questions about this Privacy Policy or how we handle personal information, or if you wish to exercise your rights, please contact us at:
Email: support@voltsconsulting.com
(You may also add your business postal address and any privacy‑specific contact details here.)