Our website address is: https://voltsconsulting.com
Last Updated: 06 September 2025
This Privacy Policy explains how Volts Consulting (“Volts Consulting”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website, interact with our marketing, or use our platforms, including Volts Engage, Volts CRM, and VoltsBook.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Scope and Platforms Covered
1.1 This Privacy Policy applies to:
- The Volts Consulting website and related landing pages
- Volts Engage – messaging and marketing automation platform
- Volts CRM – customer relationship management platform
- VoltsBook – website and booking platform for businesses
1.2 For our website and marketing activities, Volts Consulting acts as a data controller.
1.3 For Volts Engage, Volts CRM, and VoltsBook, we may act as a data processor on behalf of our business clients.
2. Information We Collect
2.1 We may collect the following categories of information:
- Identity and contact data (name, email, phone, business details)
- Account data (login credentials, roles, preferences)
- Usage data (IP address, browser, device, interactions)
- Customer data (contacts, bookings, messages, records created by clients)
- Marketing data (subscriptions, engagement)
- Payment data (transaction details via third-party providers)
3. How We Collect Information
3.1 We collect information:
- Directly from you (forms, signups, communication)
- Automatically (cookies, analytics, tracking tools)
- From our clients (data stored in our platforms)
- From third parties (partners, integrations, ad platforms where permitted)
4. How We Use Information
4.1 We use personal data to:
- Provide and operate services
- Communicate and support users
- Improve performance and security
- Send marketing communications via email, SMS, or other channels, where you have provided consent or where permitted by applicable law. You may opt out at any time.
- Comply with legal obligations
4.2 Legal bases include consent, contractual necessity, and legitimate interests.
5. Platform-Specific Details: Volts Engage
5.1 Clients use Volts Engage for messaging and automation.
5.2 We process contact and campaign data on behalf of clients.
5.3 Clients are responsible for obtaining consent before messaging.
5.4 Volts Consulting is not liable for misuse of messaging features.
5.5 Clients are solely responsible for ensuring that they have obtained valid consent from their contacts before sending communications and for complying with applicable messaging laws and regulations. Volts Consulting does not verify consent and is not responsible for misuse of messaging services.
6. Platform-Specific Details: Volts CRM
6.1 Clients use Volts CRM to manage customer relationships.
6.2 We process CRM data on behalf of clients.
6.3 Clients are responsible for compliance with applicable laws.
7. Platform-Specific Details: VoltsBook
7.1 VoltsBook allows businesses to create websites and manage bookings.
7.2 Clients may collect customer data such as names and contact details.
7.3 We process this data to provide platform functionality.
7.4 Clients are responsible for how they collect and use their customer data.
8. Cookies and Tracking Technologies
8.1 We use cookies to:
- Enable functionality
- Store preferences
- Analyze usage
- Support marketing
8.2 Non-essential cookies are used only with consent where required.
We only send marketing communications where consent has been obtained or where otherwise permitted by applicable law.
9. Information Sharing and Subprocessors
9.1 We do not sell personal data.
9.2 We may share data with:
- Service providers (hosting, analytics, payments, messaging)
- Legal authorities
- Business transfers
9.3 All third parties must protect data under applicable laws.
10. International Data Transfers
10.1 Data may be processed in different countries.
10.2 We use appropriate safeguards where required.
11. Data Retention
11.1 We retain data only as necessary:
- Marketing data: until opt-out or inactivity
- Platform data: during account lifecycle and limited period after
- Logs: typically 30–180 days
- Legal records: as required
12. Your Rights and Choices
12.1 You may have rights to:
- Access data
- Correct data
- Request deletion
- Restrict processing
- Withdraw consent
- Request portability
12.2 You may opt out of marketing communications at any time by using unsubscribe links in emails, following opt-out instructions in messages (such as replying STOP for SMS where applicable), or contacting us directly.
13. Data Deletion Requests
13.1 Requests can be sent to support@voltsconsulting.com
13.2 We may verify identity before processing
13.3 If data belongs to a client account, you may be redirected
13.4 We respond within legal timeframes
14. Security
14.1 We use safeguards including:
- Encryption (HTTPS)
- Access controls
- Monitoring systems
14.2 No system is completely secure, but we take reasonable measures.
15. Data Breach Notification
15.1 We will investigate breaches and notify users where required by law.
16. No Sale of Personal Data
16.1 We do not sell, rent, or trade personal data.
17. Business Contact Information
17.1 We may use business contact data for service-related communication and relevant offers.
18. Automated Processing
18.1 We do not use automated decision-making with significant legal effects without human involvement.
19. Children’s Data
19.1 Our services are not intended for children.
19.2 We do not knowingly collect children’s data.
20. Changes to This Policy
20.1 We may update this policy at any time.
20.2 Continued use constitutes acceptance of updates.
21. Contact Us
Email: support@voltsconsulting.com